Using Fake Caller ID to Bring Telecommuters Back to the Office

As broadband internet and VoIP technology becomes commonplace, more and more offices have employees working remotely. Some of these telecommuting employees are work at home mothers, or employees with disabilities. Some are outsourced talent, who may work in another state, or even another country. So how do companies maintain their integrity with such a disparate work force? While it’s possible to tie everyone together online with email signatures and usernames, how can companies do the same for business calls? The answer is call spoofing!

Fake caller ID technology is an excellent way to tie a workforce together. Call spoofing works best over Voice over Internet Protocol (VoIP), which makes it ideal for international employees who are using a VoIP program, such as Skype to make calls. For a business with employees spread across the globe, it’s important to maintain the impression of a solid, traditional workforce.

That’s why so many industries are switching to fake caller ID as a way to maintain their corporate image. Consumers want assurance that the people they are speaking to are professionals. It’s hard to convey that image when business calls come from wildly different numbers. If the sales representative is calling from a cell phone and customer service is working through Skype, and the technical team is calling from the head office, it can cause a lot of confusion and mistrust on the end of the consumer.

A much better solution lies in call spoofing. With a good fake caller ID program on hand, each of these calls can appear to originate from the same source. This will alert the customer to respond to calls from any member of your team, whether it’s a response to a customer service ticket, or information from a sales rep.

Another great feature of call spoof services like Cdyne.com are text-to-speech applications that allow employees to create standardized messages that go right out to the consumer. The great Google widget that is included with this service features a dialer for quick calling. This is perfect for business who outsource to countries like India or the Philippines. With text-to-speech options, heavily accented calls are no longer a concern, and even employees without full command of English can make company calls through the aid of pre-written scripts.

Fake Caller ID

Is it legal to use a fake caller ID?
Of course it is! It’s entirely legal to use call spoofing, provided that the actions of the caller are responsible. It’s not recommended that you use fake caller numbers for illegal purposes, as calls can always be traced back to origin and location.

Where can I get call spoofing for my company?
There are several reputable brands that offer fake caller ID cards and services. The top providers are
Spoofcard, Spooftel, and Telespoof. These companies provide easy to use service that can be quickly integrated into your regular business practices.